Zero Tolerance

The surgery is an NHS Zero tolerance zone.

There are 2 signs explaining this policy, one at the entrance to reception and one under the JAYEX board in reception.

There are CCTV cameras in both the reception area and in the corridor.

The policy is as set out below:

Physical violence and verbal abuse are a growing concern.

GPs, practice nurses, receptionists and other practice staff have a right to care for others without fear of being attacked or abused. We ask that you treat your GP and practice staff properly – without violence or abuse.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctors, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.