Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

• Use our Online GP Appointment System – Emis Patient Access

• Phone us on 01283 564848, Monday to Friday from 8am to 6.00pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 3 weeks:

• Use our Online GP Appointment System – Emis Patient Access

• Phone us on 01283 564848, Monday to Friday from 8am to 6.00pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse, other health professional or local Pharmacist to help you.

Pre-Bookable Appointment

We aim to offer bookable appointments up to 4 weeks in advance.  This will enable you to book ahead when a review or routine appointment is required.

Please note these appointments are with the doctors available on the day and not necessarily with the doctor of your choice.

Urgent cases will be seen the same day.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• By text or email

Appointments by phone, or by text or email can be more flexible and often means you get help sooner.

Practice Nurse Appointments

Our team of Practice Nurses and Health care Assistant have a range of experience in different areas, the roles of the team include:

• Well person health checks
• Contraception – pill checks – Injections
• Adult Immunisation and injections
• Child health clinics and immunisations
• Cervical smears
• Travel advice and immunisations
• Annual reviews for patients with ongoing medical problems
• Diagnostic tests – ECGs, FENO
• Ear syringing
• Wound dressing
• Nutrition and weight management advice
• Blood pressure checks

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)
• Using the GP online system – Emis Patient Access

• Phone us on 01283 564848, Monday to Friday from 8am to 6.00pm
• Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am if possible.

Home visits are only available for patients who are housebound because of illness or disability. Visits are performed for medical reasons, not for transport problems.